Privacy Policy

1. Information We Collect

Account & business information. When a business signs up for AeroFSM, we collect the business's name, contact details, and billing information, along with account credentials for the business's admins and technicians. A technician's phone number is collected when they join a Tenant's account, and is used only for account security — password-reset and two-factor codes (see Section 2 of our Terms of Service) — never for the Tenant's own customer-facing text messaging described below.

Customer information entered by Tenants. Tenants use AeroFSM to manage their own customers — this includes names, phone numbers, service addresses, job history, quotes, and photos taken on the job. This information belongs to the Tenant; AeroFSM processes it on the Tenant's behalf to provide the service.

Waitlist sign-ups. If you join our waitlist on aerofsm.com, we collect the email address and (optionally) business name you enter, the date you signed up, and the version of the sign-up notice you agreed to. We don't collect a phone number for the waitlist, and joining it never signs you up for text messages.

Payment information. Payments are processed by Stripe. AeroFSM does not store full payment card numbers on its own servers.

Communications data. When a text message is sent through AeroFSM (see Section 2 below), we retain the message content, delivery status, and timestamps.

Usage & device data. Like most web and mobile services, we collect standard technical data — IP address, browser or device type, and how our app and website are used — to keep the service reliable and secure.

2. SMS & Text Messaging Communications

AeroFSM enables Tenants to send transactional text messages to their own customers — appointment reminders and dispatch status updates (for example, "your technician is on the way," has arrived, or has completed the job). These messages are sent by the Tenant, using AeroFSM as the platform, and relate directly to a service a customer has already requested.

A customer's phone number is added to AeroFSM by the Tenant they're doing business with, and consent to receive these messages is collected by the Tenant (for example, at the time a quote is accepted or a job is booked) before any text is sent.

• Message frequency varies depending on service activity — typically a handful of messages per completed job.
• Message and data rates may apply.
• To stop receiving messages at any time, reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, or REVOKE to any message.
• To start receiving messages again after opting out, reply START.
• Reply HELP for help, or contact support@aerofsm.com.

No mobile phone number or SMS opt-in information is shared with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are never sold or shared with third parties for any purpose outside of providing the messaging service itself (see Section 4).

3. How We Use Information

We use the information described above to:

• Operate and maintain the AeroFSM platform, including scheduling, dispatch, quoting, and payment collection;
• Send the transactional text messages a Tenant configures, described in Section 2;
• Process subscription billing for Tenants;
• Secure accounts and detect fraud or abuse; and
• Improve the reliability and performance of the platform; and
• Email waitlist members about AeroFSM's launch and occasional product updates. Every such email includes a way to unsubscribe.

We do not use customer information collected by Tenants for our own marketing purposes.

4. How We Share Information

We share information only with service providers who help us operate AeroFSM, under contractual obligations to protect it:

• Stripe — payment processing and subscription billing;
• Twilio and/or Telnyx — sending and receiving the text messages described in Section 2;
• Amazon Web Services — hosting and data storage, including Amazon Cognito for account authentication and for delivering account-security emails/texts (password-reset and two-factor codes) — separate from Twilio/Telnyx above, which is used only for a Tenant's own customer-facing messages.

We may also disclose information if required by law, or to protect the rights, property, or safety of AeroFSM, our Tenants, or others. We do not sell personal information.

5. Data Retention

We retain account and customer information for as long as a Tenant's account is active, and for a reasonable period afterward to comply with legal, tax, and accounting obligations. A Tenant may request deletion of their business's data by contacting us (Section 10). Waitlist information is kept until you unsubscribe or ask us to delete it, or until we no longer need it to contact you about launch.

6. Data Security

We use industry-standard safeguards — including encryption in transit and at rest, and role-based access controls — to protect the information in our care. No method of storage or transmission is completely secure, and we can't guarantee absolute security.

7. Your Choices & Rights

If you're a Tenant's customer and no longer want to receive text messages, reply STOP to any message you've received, or ask the Tenant directly. If you'd like to know what information AeroFSM holds about you, or would like it corrected or deleted, contact us at support@aerofsm.com — we'll work with the relevant Tenant, since they own the underlying customer relationship. To leave our waitlist, use the unsubscribe link in any email we send, or email us and we'll delete your sign-up.

8. Children's Privacy

AeroFSM is intended for business use and is not directed at children. We do not knowingly collect personal information from anyone under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we'll update the effective date above and, where appropriate, notify Tenants directly.

10. Contact Us

Questions about this Privacy Policy or your information? Reach us at support@aerofsm.com (support requests) or info@aerofsm.com (general inquiries).

AeroFSM LLC